During the course of our relationship with you, we may need to collect and process data about you. The types of data that we will require will fall broadly into one of the categories below:
Type of Personal Information Description
|Contact||Name, telephone, address, email address and how to contact you|
|Financial||Bank details, credit information|
|Public||Details from the electoral register, companies house, and other information publicly available about you or your business|
|Special||Criminal records data - this is only stored for Insurance customers currently, please see how your data is used section for further details on this|
|Permission||Permissions you have granted us to use your data, primarily for marketing purposes|
|Documentation||Data stored in documents you have sent us, such as bills and contracts from suppliers to enable us to help you switch, or leases to prove change of tenancy where required.|
|Technical Data||The types of equipment and software, IP addresses, geographical location, operating system and browser type you use to access our online services where available.|
|Analytics||Data that tells us how you have navigated across our websites, selected certain preferences on our website, what number you called us on, how long you called us for and the reason for the call etc.|
|Product Specific||Details about the products you have taken, what you are interested in, whether we've discussed certain products with you previously.|
We will collect this data during the course of business you, by one of the following methods:
In the cases where we are in the course of arranging a contract for you, or have arranged a contract for you in the past, we will also receive data about you via the following methods:
We are required to ensure that we are processing data under one of the following legal bases:
Our primary purpose for using your data is to help you switch provider and get you a better contract for your essential services, so using that as an example, we will process your data in order to fulfil our contract we have agreed with you.
Below is a list of how we process personal data, why we do so and the legal basis under which we are operating:
How we use your personal information WhyLegal basis for processing:
|To agree a utilities contract on your behalf with a supplier||We will have agreed a contract between us to achieve this on your behalf||Contractual|
|To search our panel of suppliers in order to obtain the best quotes available to you|
|To validate your data against other sources and ensure your information is accurate||To maximize the chances of your agreement going live with the supplier||Legitimate Interests|
|To improve our services and provide you with better products||Allows us to develop better processes, making it easier for you to access and use our services||Legitimate Interests|
|To research market trends, customer demographics etc.||Allows us to develop better processes, making it easier for you to access and use our services||Legitimate Interests|
|To communicate with you about your contracts and agreements we have arranged||To ensure that you are aware of key dates and requirements of the contracts we have agreed on your behalf with our panel of suppliers||Contractual|
|Sending you renewal quotes for the utility contracts we have arranged||To ensure that you don’t end up locked into a rolling contract or your insurance cover lapses||Contractual|
|To send promotional material to you||To provide you with details of our services that we believe could save you money||Consent|
|To send market research/customer sentiment surveys to you||Help us develop and improve our services||Legitimate Interests|
|To perform sanctions checks||To ensure that we haven't sold a product to someone who has sanctions on their account||Legal obligation|
|To perform credit searches||To detect any financial problems customers may have, detect fraud, manage risk and ensure that customers are given the best products to suit their needs||Contractual, Legal Obligation, Legitimate Interests*|
|To manage fees and recover money that is owed to us||To ensure any commission we are due from suppliers, or fees due from customers are paid in full||Contractual, Legal Obligation, Legitimate Interests*|
|To test our systems, ensure our business is running efficiently, managing communications, our financial reconciliation is performed, audit processes, filing obligations to regulators||We have numerous obligations that businesses need to comply with to ensure that we are running our business in a correct and compliant manner, from tax legislation, regulatory and legal requirements and annual filling obligations to bodies like the Financial Conduct Authority.||Contractual, Legal Obligation, Legitimate Interests*|
|To provide third parties with information about you||If you have been introduced to us by a third party, we are required to report back to that third party if you have taken an agreement out through us, additionally we may use third party companies in the course of arranging a contract for you, please see who we share your information with section for further details.||Contractual|
*Each process will only operate under one of these legal bases, these are provided to show under what legal bases the various processes we have in our company could be operating under.
When you use our services, agree a contract with a supplier or talk to us about services we offer we may share your information with the third parties below. If you would like to know who your information has been shared with in the course of arranging your contracts, then you can request this information at any time.
The operating companies within the Group are Bionic Services Group Limited, Bionic Services Limited, UK Power Limited, Bionic Financial Services Limited, Triple S Promotions Limited t/a Business Save International, SK Utilities Ltd and Think Business Finance Limited.
Additionally, the Group ownership structure includes Smile BidCo Limited, Smile MidCo1 Limited, Smile MidCo2 Limited and Smile TopCo Limited where personal information may be shared purely for administrative purposes.
We may choose to sell any or all of the above companies to another company, or we may choose to merge or buy new businesses to add to our own. If this happens then the new corporate business will have the same right to use your data as set out in this privacy notice.
When arranging your energy supply we will provide data to one or more energy suppliers (eg. British Gas, Scottish Power, Opus) in order to provide a quote and ultimately to arrange an energy contract for you.
When arranging your insurance policy, we may provide data to one or more insurers or underwriters (eg. LV, Ageas, Chapman & Stacey) in order to provide a quote, ensure that an insurance policy covers your needs and ultimately to arrange an insurance policy for you.
When arranging your telecommunications policy, we may provide data to one or more telecoms providers (eg. Daisy, Focus, BT) in order to provide a quote, confirm the technical aspects of your line set up and ultimately to arrange a telecoms contract for you.
We have agreements with a number of partners who can’t provide switching services for businesses and so will refer customer to us to complete customer’s requests. If you have been passed to us via a partner, we will share information about your sale back to the partner in order to pay their referral fee.
In order to provide our services, we will use the services of other third party companies in order to maximize the probability of your contract going live, or because we have a legal requirement to adhere to eg. sanctions searches and anti-money laundering legislation.
All of these third parties are strictly forbidden from using your data for any purpose other than those disclosed above, all third parties are rigorously checked out before sharing information with them and are held to the highest standards once they are working for us.
A list of the largest of these third parties is below, with a brief description of the purpose for sending them your information. If you would like to know who we have passed your information to in the course of arranging your contracts, then you can request this information at any time.
Some of these third parties are not based in the UK or EU, where that is the case we have put in place contracts that ensure they protect your data to the same standards as the UK and EU.
We will keep your personal information for as long as you are a customer of Bionic Group Limited.
As your contract ends and you no longer wish to use Bionic Groups services, we may be required to keep your data for up to 10 years after you stop being a customer. During that time we could use your data for the following processes:
We commit to keeping your data safe and secure during this period and will ensure your privacy is protected.
Under the General Data Protection Legislation you have the following rights, this section explains what they mean and what you can request of us:
1. The right to be informed
2. The right of access
You are entitled to request the personal information we hold on you and how we have processed that information. You can do this simply by contacting us via email, letter or phone and we will respond within 30 days.
Additionally you have the right to certain information in a digital format to use this yourself. Please let us know that you would like this option at the point of requesting your personal information.
3. The right to rectification
If you believe that any of the personal information we hold is incorrect or out of date, please contact us and we will resolve it for you.
4. The right to request we stop processing your information, object to us holding it or delete your information completely
You can ask us to delete, remove or stop using your personal information if there is no reason that we should be holding it or processing it. As stated above, there may be a contractual agreement in place, or we have a legal obligation to process or store your data, and in these circumstances we will explain whether we can delete your data or stop processing it, this will not be on all occasions.
Broadly speaking, where we have asked for your consent to process your data eg. Sending marketing emails, you can withdraw your consent at any time to that sort of processing; or where we are acting under legitimate interests, you will be able to request we stop that processing.
We will review any request under this rights and provide you with an answer either agreeing to your request, or explaining why we can’t.
Our site also contains links to and from the websites of our partner networks, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or data activities on such websites. Please check these policies before you submit any personal data to these websites.
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